Tag: artificial intelligence

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How Does Artificial Intelligence Benefit Business?

June 6, 2020 Joel Simpson

Business Machines are more proficient than people. They can work all day, every day, they don’t rest, needn’t bother with breaks, don’t get exhausted. This implies you can depend on them to tell you about significant thing directly, even in […]

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The Importance of Interactive Voice Response Testing

April 28, 2020 Joel Simpson

Interactive Voice Response technology uses pre-recorded responses to engage customers in conversation. With the use of computer telephony integration, IVR systems can send acquired data to a human associate to view. IVR systems also make use of dual-tone multi-frequency signals […]